You will have received an email from your employee with instructions to register. Once you have registered, you will receive an email from no-reply@boxplay.io inviting you to activate your BoxPlay account. Please note, this may have gone into your junk.  Click the link in that email to create your account, it should autofill with the email address you used to register. From there you will be asked to create a password and confirm your details, and your courses will be waiting for you!

Once you have registered for an account you will receive an email from no-reply@boxplay.io with an activation link. Please note, this may have gone into your junk. Once you have activated your account, you can follow this link to log back in to your dashboard: https://microsoft.boxplay.io/. If you haven’t received your activation link within 48 hours, please contact support@boxplay.io.

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First, check your spam or junk folder for an email from no-reply@boxplay.io. Activation can take up to 48 hours. If you’ve waited longer, please contact us at support@boxplay.io so we can prioritize your case.

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We recommend two solutions for this: clearing your cache and changing your VPN setting. 
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Clear your cache

• Open Edge (or other browser) and click on the three-dot menu (⋮) in the top-right corner.
• Select Settings.
• Go to Privacy, search, and services.
• Scroll down to Clear browsing data and click "Choose what to clear."
• Select "Cached images and files" and any other options you want.
• Click "Clear now."
• Refresh the course dashboard page.

Turn Off VPN If the above doesn’t work, deactivating your VPN might also provide a solution. Please make sure you have saved any progress in other open accounts and documents, then open the VPN provider and deactivate it. This should help your courses to load faster. If you have tried both of the above and are still experiencing issues, please provide us with further details of the issues, with screenshots, to support@boxplay.io.  

Yes, you can update your password by clicking “Forgot Password?” below the login portal, or email support@boxplay.io for help.

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No, your account is connected to the email address that you used to sign up.

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If you wish to delete your account, select the arrow next to the Profile icon in the top righthand corner and you will see a drop down menu. From here, you can select the ‘My Account’ tab under your profile image. This will give you the option to delete your account.

Alternatively, you can contact us at support@boxplay.io to delete your account.

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If your dashboard is empty, it could mean you’ve created an account but haven’t signed up for any courses yet. Please check with your manager or contact support@boxplay.io if you believe this is an error.

We offer interactive, skill-based courses focused on Communication Quotient (CQ), including:

• CQ: Active Listening – Learn how to listen effectively to improve understanding and collaboration.
• CQ: Negotiation – Master negotiation techniques to achieve win-win outcomes.
• CQ: Critical Thinking – Develop the ability to analyze, evaluate, and create effective solutions.

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Yes, our courses are designed for all levels, from beginners to experienced professionals. Each course includes clear instructions and practical examples to ensure you can follow along at your own pace.

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Yes! Our courses feature interactive quizzes, scenarios, and exercises to help you apply your learning in real-world situations.

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You can review course content as many times as you like during your access period (typically 30 days). Exams can be retaken up to three times if you don’t pass on your first attempt.

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To find your dashboard, log in to your account from the link provided in your email from “no-reply@boxplay.io”. Please note, this may have gone into your junk.

On the course dashboard you’ll be able to see each lesson within each course as well as your progress so far. Click back in to the relevant section and then use the arrows at the bottom right of the screen to move between pages.

On a desktop, you can also use your keyboard’s arrow keys. If navigation tools aren’t working, try refreshing your browser or clearing your cache.

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Once your account is activated you typically have 30 days to complete the CQ: The New IQ series.

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Yes, if you’re part of a company cohort, extensions can be requested through your manager. Otherwise contact us at support@boxplay.io.

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We recommend dedicating 4 hours in your calendar to progress through the CQ: The New IQ series. If you need further time outside of the 30 day access period, reach out to support@boxplay.io and we may be able to provide an extension.

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Your progress is saved automatically. When you log back in, you’ll resume where you left off.

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Each course in the CQ series must be completed and passed before the next one unlocks. Make sure you’ve passed the exam with at least 70%. If you’ve completed a course but still can’t access the next one, email support@boxplay.io for assistance.

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No, our courses are entirely web-based. All you need is an updated browser and a stable internet connection.

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Yes, our platform supports accessibility features such as text resizing, screen reader compatibility, and audio options. You can enable text resizing through your browser's zoom feature or accessibility settings. For screen readers, ensure your browser's accessibility tools are activated. Accessibility is important to us, so if you need additional accommodations, please email support@boxplay.io.

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Yes, you can use text to speech with our courses on almost every browser.

• Windows: Highlight text, then press Windows + Ctrl + Enter to use Narrator.
• Mac: Highlight text, right-click, and select Speech → Start Speaking.

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Currently, all courses are available in English. We are working on adding more languages in the future.

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BoxPlay.io is compatible with desktop, tablet, and mobile browsers. For the best experience, use an updated browser such as Chrome or Safari.

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Currently, we don’t have a dedicated mobile app. However, our platform is fully optimized for mobile browsers. Just log in using your phone’s browser to access your courses.

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Yes, subtitles are available for all video content. Click the “CC” button on the video player to enable them.

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Payments are processed securely through our platform. If you’re part of a company-sponsored program, your access may already be covered.

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If you’re stuck, first refresh your page and clear your browser cache. If not, email support@boxplay.io with the details of the course and module where this is happening so we can investigate and get back to you.

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Thank you for reporting this! Please email support@boxplay.io with the details so we can resolve it quickly. Sharing a screenshot would also be helpful.

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Make sure your device meets these requirements:

• Modern browser (Edge, Chrome, Firefox or Safari)
• Stable internet connection
• Enabled cookies and JavaScript

If the problem persists, try clearing your cache or restarting your device. Contact support@boxplay.io if you need further help.

Certificates are awarded upon successful completion of the course and passing the final exam with a score of at least 70%. Certificates are usually sent within 24 hours of completing the course and passing the exam. If you’ve passed but haven’t received yours within this timeframe, there may be a delay in the system. Please email support@boxplay.io, and we’ll investigate.

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Your digital certificate will be sent directly to the email you used to create your account once you’ve completed the course or series. They can then be displayed on your LinkedIn profile or resume.

You will also be able to view your certificate on your dashboard within 24 hours of completing passing the final exam(s).

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Everyone has room to grow. Whether you’re just starting your career or have years of leadership experience, this series is for you. Even the most seasoned professionals are constantly learning and improving their CQ. No one operates at a high level of CQ all the time—not even the creators of CQ! Understanding the theory is just the start; it’s the practice that creates lasting change.

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CQ measures how well you listen, think, and express feelings, desires, needs and facts. You’ll know of IQ – that’s intelligence quotient. You might even have heard of EQ – Emotional Intelligence Quotient. CQ: Communication Quotient™ bridges the gap between IQ and EQ.

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Developing our CQ enables us to shape how we make decisions, take action, and reason with others. It helps us resolve conflicts, build meaningful relationships, and share our needs and experiences. It's essential to navigating both work and life.

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CQ can be learned and developed by anyone. That’s why we’ve created the CQ: The New IQ series.

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